We removed three options and support tickets dropped by a third. Good defaults are the design most users will ever see. Whitespace is not empty; it is doing the grouping for you.
Getting started
Users scan, so headings carry more weight than paragraphs. Consistency is kind, but clarity wins when the two disagree. The prototype answered in a day what the meeting could not in a month.
An error message should blame the system, not the person. Contrast is not a style choice; it is whether people can read the page.
Details
Type scale decisions ripple into every component downstream. Users scan, so headings carry more weight than paragraphs. Contrast is not a style choice; it is whether people can read the page. Labels above fields beat clever placeholders every time.
- Check contrast early
- Write the microcopy before the mockup
- Design the empty and error states
- Prefer one clear action per screen
Labels above fields beat clever placeholders every time. We tested with five people and found the same problem four times.
A small example
Whitespace is not empty; it is doing the grouping for you. We removed three options and support tickets dropped by a third. The prototype answered in a day what the meeting could not in a month.
Good defaults are the design most users will ever see.
Dark mode is a second palette, not an inverted first one. Users scan, so headings carry more weight than paragraphs.
An error message should blame the system, not the person. Labels above fields beat clever placeholders every time.
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